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Customer Area.

The Customer Area is your central hub for everything related to your F One services. It gives you secure, anytime access to billing, documents, and useful resources, all in one place. It’s designed to save you time by putting the most commonly needed information at your fingertips, without having to contact the team for day to day queries.

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View Your Bill.

Use the billing portal to view and download your invoices, check current and previous charges, and keep track of your account history. It provides a clear breakdown of your services and costs, giving you full visibility and control over your billing at any time.

View your bill

Useful Information.

This section gives you easy access to product information, guides, and support resources related to your services. Whether you’re looking for technical details, setup guides, or general information, everything is organised here to help you find what you need quickly. If you can’t find what you’re looking for, our team is always on hand to help.

Find out more

Elevate – Archiving for Contact Centre

Elevate – Archiving for Elevate

Elevate – Contact Centre AI Interaction Insights

Elevate – Contact Centre Elite

Elevate – Contact Centre Feature List

Elevate – Contact Centre Pro

Elevate – Desktop and Mobile Apps

Elevate – Microsoft Teams Collaboration

Elevate – Unified Communications

Elevate – Unified Communications Overview

Welcome to Elevate

Estate Agencies

Warehouse Solutions

Care Homes

Dental Practices

Doctor Surgeries

Education

General Office

Golf Clubs

Veterinary Practices

Services Offices

Recruitment Agencies

Hotels

Welcome to Horizon

Horizon – Contact Centre

Useful Information

Department Contact Details

Software Assurance Explained

Your Bill Explained

Refer & Reward Scheme

Elevate – Network Configuration Guide

Router Installation Guide

Emergency Callout Cost Guide

Engineering Cost Guide

Our Ticketing System Explained

SafeWeb

Case Studies

Computer Telephony Integration

WiFi

Business Fibre Broadband

How to Guides

Elevate – Hardware

Elevate – System Features

Elevate – Training Guide

SmartVoice

Other

Mobile SIM Plans

WiFi & Networking

WhatsApp for Business

Cloud Phone Systems

Cloud Phone Systems with Microsoft Teams

Internet Connectivity

IT Essentials

Social WiFi & Data Capture

SmartVoice Messaging

SmartProtect

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Eastleigh Football Club – Phone System Solution

Zero Waste Group – Phone System Solution

Carisbrooke Vets – Phone System Solution

Eastleigh Football Club – WiFi Solution

Fox & Hounds Inn – WiFi Solution

Auto attendant example.

"Hello and welcome to [Veterinary Practice Name], where the wellbeing of your cherished pets is our passion. Please listen closely to the following options as they guide you to the best care for your furry friend."

Press 1 for appointments and scheduling.
Press 2 for emergencies and urgent care. Please note that if your pet is experiencing a life-threatening situation, it's crucial to bring them in immediately.
Press 3 for our pharmacy and prescription refills.
Press 4 for billing and account inquiries.
Press 5 to hear our operating hours and location details.
Press 6 to speak to a member of our team about general inquiries."

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Out-of-hours message example.

“Hello, thanks for getting in touch with [Estate Agent Name]. We've wrapped up for the day, but we completely understand that when you're on the hunt for that perfect home, timing is everything.

We're here to help from Monday to Friday, 9:00am to 6:00pm, and on Saturdays from 10:00am to 4:00pm. If you'd like, please leave us a voicemail. We're committed to returning your call promptly during our operational hours.

For immediate queries or to take a peek at our listings, our website is available 24/7. We appreciate your trust in [Estate Agent Name]. Your dream home is closer than you think.

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Marketing on hold example.

“Thank you for reaching out to [Dental Practice Name]. We're gearing up to brighten your day, and your smile! While you're waiting, let's chat about a few ways we can make that smile of yours even more radiant.

Ever thought about a brighter smile? Chat with us about our top-notch teeth whitening treatments. You'll see a noticeable difference in just one visit, and our cutting-edge equipment ensures it's both effective and comfy.

For those looking to elevate their daily routine, we've hand-selected some stellar dental products. Think electric toothbrushes and the latest in oral care – all chosen with you, our valued patient, in mind.

And if you've been daydreaming of that perfect, magazine-worthy smile, let's talk cosmetic dentistry. From sleek veneers to nearly invisible aligners, our seasoned team is ready to craft a treatment plan that's just right for you.”

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Comfort message example.

"Thank you for connecting with [Care Home Name], where every moment is cherished. We understand the importance of your call, and our dedicated team is readying to assist you with the warmth and care you deserve."

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Welcome message example.

"Thank you for reaching out to [Club Name] Golf Club, where passion meets precision in every swing. Your call is important to us, and we're dedicated to ensuring you experience the gold standard of service. Please hold for a moment."

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