Phone systems that suit everyone.
Our phone solutions, designed to boost team productivity and enhance client calling experience, are accessible and user-friendly, suitable for both nimble startups and corporate.
The basics.
Cloud telephone systems boast a broad and exciting range of features. Having said that, it’s essential for us to educate our clients about how even the most basic phone system features, when used correctly, will significantly increase employee productivity and enhance customer satisfaction.
Professional marketing on hold
Capitalise on the moment when your customers are fully focused on you with our professionally produced on-hold marketing. With our professionally produced on-hold marketing, you have the chance to highlight your excellent work as well as any goods or services that your current clientele may not be aware of. Choose your own music and voice, and if you need help with the script, let us know.
Phonebook and speed dials
You might be surprised to learn that a significant portion of business phone systems lack a convenient phonebook feature. You can quickly and easily contact your customers and suppliers using our cloud-based telephone system’s straightforward search and dial feature.
Hold and transfer
One of the most basic system functions, but also a key component of any telephone system. Using our system, whether on your physical handset or one of the mobile or PC applications, you can quickly and easily transfer an active call to a colleague, call group, or external phone number.
Voicemail and voicemail to email
Our voicemail to email feature conveniently sends voicemails directly to your email inbox. You’ll receive an email with call information and an audio file (MP3 or WAV) of the message whenever a new voicemail is left by a caller. The voicemails can even be transcribed if you’d prefer to have a readable copy of the recording.
Scheduling and system management
With the help of our online portal’s user-friendly administrator interface, you can quickly view call statistics, the system directory, user lists and permissions, call control, call recordings, and the ability to modify basic user settings.
Call routing
One of the things that is frequently overlooked when installing a new phone system is how your incoming calls should be routed through your business. Our technical professionals will give you guidance on how they think your calls should be routed in order to maximise staff efficiency and customer satisfaction.
Stay connected, wherever you’re working from.
In today’s business world, flexibility is no longer a luxury; it’s a necessity. Our mission is to ensure your customers always receive an exceptional experience, regardless of your work location.
File storage.
Discover the power of secure file sharing with NEC’s Univerge Blue Share, your gateway to effortless document management. Access, sync, and share your latest documents seamlessly across all your devices.
Microsoft Teams integration.
Enhance the efficiency of Microsoft Teams by seamlessly integrating our cloud phone system with both your desktop and mobile Microsoft Teams applications. Our solution is tailored for organisations seeking a dependable, all inclusive phone system integration within their Teams applications.
Call recording, logging and reporting.
With the assistance of our cloud based call recording and reporting software, you can achieve a whole new level of insight into the performance of your contact processes and discover ways to enhance them for a groundbreaking, highly responsive customer experience. We offer a variety of service levels suitable for companies of all sizes, including basic real time contact centre services, advanced historical call logging and fully PCI compliant call recording.
Seamless software integrations.
Utilise our fully integrated PC and mobile applications, and the option to integrate your CRM with the phone system. With our cloud based phone system, you can access features such as direct dialing from your computer or laptop and automatic database records displaying when customers call.
Meet some of the awesome clients we’re proud to support.
Connecting multiple sites, nationally and internationally.
We can cater to your phone system requirements, no matter how your business is structured. Our phone systems are centrally managed via the cloud, making them highly adaptable. Whether your organisation comprises multiple offices, remote workers, or a mix of both, we can seamlessly provide access to the same system.
Let’s talk.
Our specialists are ready to engage in a discussion with you to explore the diverse options for cloud phone systems that best suit your requirements. Feel free to reach out using the number below.