Helping dental practices communicate.
Enhance your dental practice’s profitability through streamlined communication, utilising straightforward phone system features to inform patients about your services.
Some outstanding feedback from a dental practice we successfully support.
“Investing in our new phone system has been a game changer for our customer service. We’re utilising all its features, and it’s clear to see our patients are more content and better informed.”Dr. Jonathon Lee – Dental Elements
Marketing on hold.
It’s crucial for patients contacting your practice to perceive it as a dependable and reputable choice, achieved by incorporating professionally crafted marketing messages during wait times.
This approach proves particularly advantageous for presenting and promoting additional offerings such as teeth whitening, implants, and monthly maintenance plans, potentially leading to increased uptake and patient satisfaction.
On average, about 41.4% of daily calls to dental practices are answered within the first hour of the working day, making efficient call queuing essential. Your phone system can provide valuable information to patients, informing them of their position in the call queue. This feature helps prevent the frustration of hearing constant engaged tones, particularly during peak call periods when your practice is handling a higher volume of calls than usual.
Call logging and reporting.
Our call reporting software offers extensive insights into your dental practice’s incoming and outgoing calls, providing a wealth of valuable data. You have the flexibility to either generate custom reports or establish a range of pre designed reports, which can be automatically sent to your email inbox on an hourly, daily, weekly, or monthly basis.
Among our dental practices, the unreturned call report has proven to be exceptionally effective. This report can be instrumental in preventing the loss of potential earnings amounting to thousands of pounds, making it a valuable asset for your practice’s financial success.