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Helping dental practices communicate.

Enhance your dental practice’s profitability through streamlined communication, utilising straightforward phone system features to inform patients about your services.

Some outstanding feedback from a dental practice we successfully support.

“Investing in our new phone system has been a game changer for our customer service. We’re utilising all its features, and it’s clear to see our patients are more content and better informed.”

Dr. Jonathon Lee – Dental Elements

Marketing on hold.

It’s crucial for patients contacting your practice to perceive it as a dependable and reputable choice, achieved by incorporating professionally crafted marketing messages during wait times.

This approach proves particularly advantageous for presenting and promoting additional offerings such as teeth whitening, implants, and monthly maintenance plans, potentially leading to increased uptake and patient satisfaction.

Call queuing.

On average, about 41.4% of daily calls to dental practices are answered within the first hour of the working day, making efficient call queuing essential. Your phone system can provide valuable information to patients, informing them of their position in the call queue. This feature helps prevent the frustration of hearing constant engaged tones, particularly during peak call periods when your practice is handling a higher volume of calls than usual.

Call logging and reporting.

Our call reporting software offers extensive insights into your dental practice’s incoming and outgoing calls, providing a wealth of valuable data. You have the flexibility to either generate custom reports or establish a range of pre designed reports, which can be automatically sent to your email inbox on an hourly, daily, weekly, or monthly basis.

Among our dental practices, the unreturned call report has proven to be exceptionally effective. This report can be instrumental in preventing the loss of potential earnings amounting to thousands of pounds, making it a valuable asset for your practice’s financial success.

Lets talk.

Please provide your contact information below, and one of our team members will promptly reach out to see how we can best assist and support your business needs.

Get in touch.

    Auto attendant example.

    "Hello and welcome to [Veterinary Practice Name], where the wellbeing of your cherished pets is our passion. Please listen closely to the following options as they guide you to the best care for your furry friend."

    Press 1 for appointments and scheduling.
    Press 2 for emergencies and urgent care. Please note that if your pet is experiencing a life-threatening situation, it's crucial to bring them in immediately.
    Press 3 for our pharmacy and prescription refills.
    Press 4 for billing and account inquiries.
    Press 5 to hear our operating hours and location details.
    Press 6 to speak to a member of our team about general inquiries."

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    Out-of-hours message example.

    “Hello, thanks for getting in touch with [Estate Agent Name]. We've wrapped up for the day, but we completely understand that when you're on the hunt for that perfect home, timing is everything.

    We're here to help from Monday to Friday, 9:00am to 6:00pm, and on Saturdays from 10:00am to 4:00pm. If you'd like, please leave us a voicemail. We're committed to returning your call promptly during our operational hours.

    For immediate queries or to take a peek at our listings, our website is available 24/7. We appreciate your trust in [Estate Agent Name]. Your dream home is closer than you think.

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    Marketing on hold example.

    “Thank you for reaching out to [Dental Practice Name]. We're gearing up to brighten your day, and your smile! While you're waiting, let's chat about a few ways we can make that smile of yours even more radiant.

    Ever thought about a brighter smile? Chat with us about our top-notch teeth whitening treatments. You'll see a noticeable difference in just one visit, and our cutting-edge equipment ensures it's both effective and comfy.

    For those looking to elevate their daily routine, we've hand-selected some stellar dental products. Think electric toothbrushes and the latest in oral care – all chosen with you, our valued patient, in mind.

    And if you've been daydreaming of that perfect, magazine-worthy smile, let's talk cosmetic dentistry. From sleek veneers to nearly invisible aligners, our seasoned team is ready to craft a treatment plan that's just right for you.”

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    Comfort message example.

    "Thank you for connecting with [Care Home Name], where every moment is cherished. We understand the importance of your call, and our dedicated team is readying to assist you with the warmth and care you deserve."

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    Welcome message example.

    "Thank you for reaching out to [Club Name] Golf Club, where passion meets precision in every swing. Your call is important to us, and we're dedicated to ensuring you experience the gold standard of service. Please hold for a moment."

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