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Helping doctor surgeries communicate.

Seamlessly integrating your CRM software, like EMIS Web and SystmOne, unlocks numerous advantages, significantly boosting staff efficiency and enhancing patient experience during crucial interactions.

Some outstanding feedback from a surgery we successfully support.

“Setting up the new phone system has transformed our surgery. F One has been consistently knowledgeable and top notch in their approach. Letting our patients know their spot in the call queue, coupled with the seamless integration with our EMIS database, has been brilliant!”

Magdalena Nagadowska – Cloister Road Surgery

Integration with EMIS Web, SystmOne & more.

Our cloud phone system provides a seamless, rapid solution enabling staff to access and document patient information during calls, through integration with key healthcare databases.

Call queuing and automatic callbacks.

Approximately 24.8% of calls to doctor surgeries are answered in the first hour each day, highlighting our sophisticated queuing system’s importance. This system effectively manages calls, reducing long hold times by offering estimated wait times and an automated callback option. Patients can choose to be called back, maintaining their queue position without the hassle of waiting on the line.

Patient text messaging.

Our system includes an easy-to-use text messaging facility, enabling surgeries to send crucial information to patients via SMS, such as appointment reminders and medication alerts.

Lets talk.

Please provide your contact information below, and one of our team members will promptly reach out to see how we can best assist and support your business needs.

Get in touch.

    Auto attendant example.

    "Hello and welcome to [Veterinary Practice Name], where the wellbeing of your cherished pets is our passion. Please listen closely to the following options as they guide you to the best care for your furry friend."

    Press 1 for appointments and scheduling.
    Press 2 for emergencies and urgent care. Please note that if your pet is experiencing a life-threatening situation, it's crucial to bring them in immediately.
    Press 3 for our pharmacy and prescription refills.
    Press 4 for billing and account inquiries.
    Press 5 to hear our operating hours and location details.
    Press 6 to speak to a member of our team about general inquiries."

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    Out-of-hours message example.

    “Hello, thanks for getting in touch with [Estate Agent Name]. We've wrapped up for the day, but we completely understand that when you're on the hunt for that perfect home, timing is everything.

    We're here to help from Monday to Friday, 9:00am to 6:00pm, and on Saturdays from 10:00am to 4:00pm. If you'd like, please leave us a voicemail. We're committed to returning your call promptly during our operational hours.

    For immediate queries or to take a peek at our listings, our website is available 24/7. We appreciate your trust in [Estate Agent Name]. Your dream home is closer than you think.

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    Marketing on hold example.

    “Thank you for reaching out to [Dental Practice Name]. We're gearing up to brighten your day, and your smile! While you're waiting, let's chat about a few ways we can make that smile of yours even more radiant.

    Ever thought about a brighter smile? Chat with us about our top-notch teeth whitening treatments. You'll see a noticeable difference in just one visit, and our cutting-edge equipment ensures it's both effective and comfy.

    For those looking to elevate their daily routine, we've hand-selected some stellar dental products. Think electric toothbrushes and the latest in oral care – all chosen with you, our valued patient, in mind.

    And if you've been daydreaming of that perfect, magazine-worthy smile, let's talk cosmetic dentistry. From sleek veneers to nearly invisible aligners, our seasoned team is ready to craft a treatment plan that's just right for you.”

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    Comfort message example.

    "Thank you for connecting with [Care Home Name], where every moment is cherished. We understand the importance of your call, and our dedicated team is readying to assist you with the warmth and care you deserve."

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    Welcome message example.

    "Thank you for reaching out to [Club Name] Golf Club, where passion meets precision in every swing. Your call is important to us, and we're dedicated to ensuring you experience the gold standard of service. Please hold for a moment."

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