Helping doctor surgeries communicate.
Seamlessly integrating your CRM software, like EMIS Web and SystmOne, unlocks numerous advantages, significantly boosting staff efficiency and enhancing patient experience during crucial interactions.
Some outstanding feedback from a surgery we successfully support.
“Setting up the new phone system has transformed our surgery. F One has been consistently knowledgeable and top notch in their approach. Letting our patients know their spot in the call queue, coupled with the seamless integration with our EMIS database, has been brilliant!”Magdalena Nagadowska – Cloister Road Surgery
Integration with EMIS Web, SystmOne & more.
Our cloud phone system provides a seamless, rapid solution enabling staff to access and document patient information during calls, through integration with key healthcare databases.
Call queuing and automatic callbacks.
Approximately 24.8% of calls to doctor surgeries are answered in the first hour each day, highlighting our sophisticated queuing system’s importance. This system effectively manages calls, reducing long hold times by offering estimated wait times and an automated callback option. Patients can choose to be called back, maintaining their queue position without the hassle of waiting on the line.
Patient text messaging.
Our system includes an easy-to-use text messaging facility, enabling surgeries to send crucial information to patients via SMS, such as appointment reminders and medication alerts.