Google Instagram Facebook TikTok LinkedIn YouTube WhatsApp

WLR Switch Off, The Facts

Hi everyone!

Openreach have just announced that from 5th September 2023, WLR products (PSTN & ISDN digital phone lines) will no longer be sold in the UK. This will not only have a significant affect on businesses still using those traditional phone lines, but it’ll also affect some companies using ADSL and/or FTTC broadband products.

We’re constantly getting asked questions about the WLR switch off, so I thought I would share with you some information about it, as well as the benefits of cloud-based phone systems for businesses.

The WLR network has been the backbone of telephone communication for decades, but it is now aging and becoming more expensive to maintain. As a result, Openreach has decided to phase out the network in favour of newer technologies like VoIP and SIP.

If your business is still using analogue or digital phone lines, it is essential to start planning your move to the cloud right now. Here are some of the reasons why…

Cost Savings

One of the primary benefits of cloud-based phone systems is cost savings. Traditional phone systems require physical hardware and phone lines to be installed, which can be costly to set up and maintain. With a cloud-based phone system, all you need is an internet connection, which can be much cheaper than a traditional phone line.

In addition, cloud-based phone systems typically offer more predictable pricing models that are based on the number of users or features you need, making it easier to budget for phone services.

Flexibility and Scalability

Cloud-based phone systems offer greater flexibility and scalability than traditional phone systems. With a cloud-based phone system, you can easily add or remove users, features, and functionality as your business grows and changes. This makes it easy to adapt your phone system to meet your changing needs.

In addition, cloud-based phone systems are typically more customizable than traditional phone systems, allowing you to tailor the system to your specific business needs.

Remote Working Capabilities

Remote work has become increasingly popular in recent years, and the COVID-19 pandemic has only accelerated this trend. With a cloud-based phone system, remote work is easier than ever. Your employees can make and receive calls, video calls, and messages from anywhere with an internet connection.

This means that your business can continue to operate even if your employees are working from home or on the go. It also means that you can hire employees from anywhere in the world, increasing your pool of potential talent.

Easy to Use

Cloud-based phone systems are typically easier to use than traditional phone systems. With a cloud-based phone system, all of the features and functionality are accessible through a user-friendly online portal. This makes it easy for your employees to access the features they need and makes training new employees much easier.

In addition, cloud-based phone systems are typically more reliable than traditional phone systems, with fewer downtime issues and better disaster recovery options.

At F One Technologies Ltd, we understand that the switch to a cloud-based phone system can be daunting, especially for businesses that have been using the WLR network for years. That’s why we offer a range of products and services designed to make the transition as smooth as possible.

We start by conducting a consultation to assess your business’s needs and recommend the best phone system for you. We then handle the installation and configuration of the system, ensuring that everything is up and running smoothly. Finally, we offer ongoing support to ensure that your phone system is always working correctly.

In conclusion, the imminent WLR line switch off is a significant change that will impact many businesses in the UK. However, it is also an opportunity for businesses to embrace new technologies and enjoy the benefits that come with a cloud-based phone system.

If you have any questions or would like to learn more about our cloud-based phone solutions, please don’t hesitate to get in touch with us on 0330 221 1183. We’re always happy to provide advice and guidance, whether you’re an F One customer or not.

Lee New, Co-Founder & Sales Director

Auto attendant example.

"Hello and welcome to [Veterinary Practice Name], where the wellbeing of your cherished pets is our passion. Please listen closely to the following options as they guide you to the best care for your furry friend."

Press 1 for appointments and scheduling.
Press 2 for emergencies and urgent care. Please note that if your pet is experiencing a life-threatening situation, it's crucial to bring them in immediately.
Press 3 for our pharmacy and prescription refills.
Press 4 for billing and account inquiries.
Press 5 to hear our operating hours and location details.
Press 6 to speak to a member of our team about general inquiries."

This will close in 0 seconds

Out-of-hours message example.

“Hello, thanks for getting in touch with [Estate Agent Name]. We've wrapped up for the day, but we completely understand that when you're on the hunt for that perfect home, timing is everything.

We're here to help from Monday to Friday, 9:00am to 6:00pm, and on Saturdays from 10:00am to 4:00pm. If you'd like, please leave us a voicemail. We're committed to returning your call promptly during our operational hours.

For immediate queries or to take a peek at our listings, our website is available 24/7. We appreciate your trust in [Estate Agent Name]. Your dream home is closer than you think.

This will close in 0 seconds

Marketing on hold example.

“Thank you for reaching out to [Dental Practice Name]. We're gearing up to brighten your day, and your smile! While you're waiting, let's chat about a few ways we can make that smile of yours even more radiant.

Ever thought about a brighter smile? Chat with us about our top-notch teeth whitening treatments. You'll see a noticeable difference in just one visit, and our cutting-edge equipment ensures it's both effective and comfy.

For those looking to elevate their daily routine, we've hand-selected some stellar dental products. Think electric toothbrushes and the latest in oral care – all chosen with you, our valued patient, in mind.

And if you've been daydreaming of that perfect, magazine-worthy smile, let's talk cosmetic dentistry. From sleek veneers to nearly invisible aligners, our seasoned team is ready to craft a treatment plan that's just right for you.”

This will close in 0 seconds

Comfort message example.

"Thank you for connecting with [Care Home Name], where every moment is cherished. We understand the importance of your call, and our dedicated team is readying to assist you with the warmth and care you deserve."

This will close in 0 seconds

Welcome message example.

"Thank you for reaching out to [Club Name] Golf Club, where passion meets precision in every swing. Your call is important to us, and we're dedicated to ensuring you experience the gold standard of service. Please hold for a moment."

This will close in 0 seconds