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Cloud Phone Systems.

Your phone system should make it easier for your team to communicate, collaborate and respond quickly, whether they are in the office, working remotely or out on site. We design, install and support modern cloud phone systems that bring together calling, video meetings, messaging and reporting across desk phones, mobiles and computers. We work with two carefully selected platforms, Elevate and Webex by Cisco, and recommend the right fit based on how your business operates, how your teams work together and the level of visibility you need, configuring and managing everything properly so it runs smoothly and reliably long term.

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The Basics.

Traditional on site phone systems are replaced with a secure, fully cloud managed solution. You still benefit from all the core features businesses expect, such as call transfers, voicemail, hunt groups and intelligent call routing, without the need for bulky hardware or complex management.

Make the most of on-hold time by turning it into an opportunity to promote your services. With a wide choice of professional voice artists and soundtracks, you can create polished, engaging messages that showcase your brand.

No more wasted time scrolling through contacts. With our intuitive search-and-dial feature, finding and calling customers or suppliers takes just seconds — a simple but powerful tool that many phone systems miss.

Transfer calls to colleagues, teams, or external numbers in just a few clicks. Whether you’re on a desk phone, mobile, or PC app, it’s quick, simple, and seamless every time.

Never miss a message, voicemails go straight to your email with call details and audio attachments included. Prefer to read instead of listen? Switch on voicemail transcription for added convenience.

Take full control with our simple online portal. Manage call stats, directories, user access, and recordings all in one place. Update opening hours, choose the number your customers see, route calls by schedule, and make changes on the go, all with ease.

Work smarter with custom call routing, built around the way your team operates. We’ll tailor everything to keep your business running efficiently while giving your customers a smooth, professional experience.

Mobile & PC Apps.

Use your business number on your mobile, laptop or PC, wherever you are working. You can make and receive calls, listen to voicemails, join meetings and access contacts whether that’s in the office, at home or out with customers. It keeps your team connected and ensures you always present a consistent, professional presence.

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Customisable On-Hold Marketing Messages.

Make the most of every call with SmartVoice, our AI-powered on-hold messaging service that keeps callers engaged while they wait. Promote your services, share updates, and reinforce your brand with professional, tailored messages designed for your business.

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Smarter Calls with AI.

Built in AI tools automatically transcribe calls and meetings, generate clear summaries and highlight key actions. Instead of relying on handwritten notes, your team receives instant recaps with searchable transcripts and sentiment insight. The result is better follow up, stronger accountability and far less time spent on admin.

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Clear Call Reporting.

Gain clear visibility over how your phone solution is being used. You can see how many calls you are receiving, how quickly they are answered and where calls are being missed. With Webex by Cisco, advanced reporting is available through Akixi to help you spot issues, improve customer experience and manage workloads effectively.

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CRM Integration.

Connect your phone system directly to your CRM using integration software such as Red Cactus, so customer details appear automatically when a call comes in. Your team can see previous notes, click to dial from within the CRM and have calls logged against the correct record without manual entry. It means fewer missed details, faster conversations and a more professional experience.

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WhatsApp for Business.

Give customers a simple, familiar way to contact your business using WhatsApp. Messages come into a shared inbox linked to your phone system, allowing your team to respond quickly, manage conversations centrally, and handle enquiries without tying up phone lines.

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Proud to Support These Businesses.

Easy System Management.

Day to day changes do not need to be complicated. Users, opening hours, call flows and basic settings can be updated through a secure online portal, giving you control without requiring an engineer for every small adjustment. Your phone system can adapt quickly as your business evolves.

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Let’s Talk.

If you are considering a new cloud phone system or want to improve how your current one performs, we are here to help. Speak to our team for honest advice on the right solution for your business, whether that is Elevate or Webex by Cisco, and how it would work in practice.

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