WhatsApp Company Messaging.
Customers increasingly prefer to message a business rather than call it. WhatsApp Company Messaging lets them message your existing business number, and puts every conversation in a shared inbox inside Elevate, so anyone on the team can answer and nothing sits on one person's phone.
Get in touchOne Business Number, One Shared Inbox.
Conversations are shared across the team with the full history, so a colleague can pick up where another left off and customers get a timely answer even when someone is out. It runs in the same Elevate app your team already uses for calls, chat and meetings.
- Your existing number. Customers message the business number they already know, not a personal mobile.
- Shared visibility. Authorised team members see every conversation and can respond from one place.
- Internal notes. Add context inside a conversation so the next person has it, and avoid two people replying to the same message.
- Voice and messaging together. Calls and WhatsApp conversations in one platform, with nothing extra to learn.
How It Works.
Available in the UK and EMEA, and added to any Elevate licence as an extra, on your usual monthly F One invoice. Your UK customer data is hosted in the UK.
- A customer finds your number on your website, a QR code or your marketing, and sends a WhatsApp message.
- The conversation appears in Elevate for the team members you have authorised.
- Your team replies and collaborates in the conversation, from the shared business number.
- Reply within 24 hours. Once a customer messages you, your team can reply within WhatsApp's 24-hour customer service window. After that, the customer sends another message to reopen the conversation.
Let’s Talk.
If you want to give customers an easier way to message your business while keeping conversations organised, we will help you decide whether WhatsApp Company Messaging is right for your team and set it up properly.
Get in Touch.
