Intermedia.
Intermedia is the company behind Elevate, the cloud phone system we install and support. It brings calling, video meetings, team chat and customer conversations into one platform with AI built in, so your team works the same way at a desk, at home or out on site, and we look after all of it from here.
Get in touchWhy We Work With Intermedia.
Intermedia's approach is one provider and one platform. Calls, video meetings, team chat and customer conversations run on the same system, so there is one app to learn, the same features wherever your team is working, and one place where everything is recorded and can be found again.
Intermedia sell through local partners rather than direct, and we are yours. Elevate is the one cloud phone platform we sell, so it is the one our engineers know properly. We design it around how your calls work, install it and support it, with handsets, licences, integrations and support on one F One invoice. When something needs sorting there is one number to ring and nobody to pass it to.
Intermedia say the platform is used by around 150,000 businesses through 7,500 partners worldwide.
See Elevate
One Platform For Every Conversation.
Intermedia build one platform. We sell the parts of it that suit UK businesses, and we install and support every one of them.
- Elevate, the phone system. Calling, video meetings and team chat in one app, with one business number that follows you to a desk phone, a computer, a mobile or Microsoft Teams. Transfer, hold, park and pickup, auto attendant, music on hold, and voicemail that arrives as text. Sign in at any desk phone and your extension follows you.
- Microsoft Teams. Bring business calling into Teams so your team handles calls in the app they already use for chat, meetings and files. The embedded option does not need a separate Teams Phone licence, and if Teams itself has an outage your team can still make and take calls from the Elevate app.
- Call queues and supervisor tools. Route callers to the right team and hold them in a queue, with greetings, wrap-up time, wallboards and supervisor tools. Included with Pro, and can be added to Essentials at extra cost. Larger teams can step up to Intermedia's Contact Centre, which we scope case by case.
- WhatsApp Company Messaging. Customers start a WhatsApp conversation with your business number, and your team answers from a shared inbox inside Elevate. Added to any licence as an extra, on your usual F One invoice.
- Recorded, kept and findable. Calls are recorded and kept in a searchable archive. Thirty days is included on every licence, with one, three, seven and ten year retention available for businesses that need to keep records longer.
- Your CRM. Pro includes built-in integrations for Salesforce, Microsoft Dynamics 365, ServiceNow, NetSuite, HubSpot, Zoho, Zendesk, Pipedrive and Sugar. Where your CRM is not on that list, our Red Cactus partnership can often bridge it. Functions vary, so we check suitability first.
- Unlimited UK calls. Every licence includes unlimited UK calling. Essentials adds free calls to 23 more countries and Pro to 33.
Intermedia AI.
Intermedia's line is that every interaction is an opportunity. In practice it means the write-up is done for you. After a recorded call, AI Call Recap produces the transcript, a summary and the topics discussed. After a video meeting, AI Meeting Recap does the same, with the discussion topics and next steps marked out. Both are included on Essentials and Pro, and there is an AI assistant inside the Elevate app as well.
AI Agent and Receptionist, which answers and routes calls on its own, is in development for the UK. We will tell you when it is ready rather than before.
AI Call Recap
Choosing Your Licence.
Elevate comes in three licences. Most of the system is the same on each, so the choice is a short one, and we help you make it.
- Express. The phone system on its own, with one desk phone plus the apps. Unlimited UK calling. No free international calls, team chat or video meetings.
- Essentials. Adds team chat, video meetings for 25, AI Call Recap, AI Meeting Recap and 5 GB of file storage. Free calls to 23 more countries. WhatsApp can be added.
- Pro. Adds video meetings for 100, 50 GB of storage per user, call queues, supervisor tools and CRM integrations. Free calls to 33 more countries.
Premium rate and high cost numbers are charged separately. Included calling is subject to Intermedia's fair use policy.
Cloud Phone SystemsLet’s Talk.
We look at how your calls work today, show you the system running, and give you the design and the price before anything is ordered.
Get in Touch.
