Microsoft Teams.
If your business already runs on Microsoft Teams, Elevate for Teams lets you keep it for chat, files and meetings while Elevate handles your business calling from a tab inside the same window. There is no separate Teams Phone licence to buy, licences can be mixed per user, and your team keeps one business number at a desk, on a laptop or on a mobile.
Get in touchTeams for Collaboration, Elevate for Calls.
Each tool does what it does best. Teams stays the place your people collaborate, and Elevate's embedded calling gives them a proper business phone system without leaving it.
- Use Teams for chat, instant messaging, video meetings, file sharing and cloud storage.
- Use Elevate for business calling from a tab inside Teams, on the desktop and in the Teams mobile app, with your work number rather than a personal one.
- No Teams Phone licence. Embedded calling does not need one, so there is nothing extra to buy from Microsoft.
- Presence in sync. Your status syncs between Elevate and Teams, so colleagues can see when you are on a call.
What Comes With It.
- Everyday call handling. Auto attendant, hunt groups, transfer, hold, park and pickup, hot desking, and voicemail with transcription.
- Call queues and supervisor tools. Queuing, wrap-up time, wallboards and reports, and monitor, whisper and barge, included with Pro.
- Archiving. Thirty days of retention on every licence, with longer plans available.
- Integrations. CRM integrations on Pro, and our Red Cactus partnership where your CRM is not on the list.
- If Teams goes down. Your team can still make and take calls from the Elevate desktop, web or mobile app.
Plans That Mirror Elevate.
Elevate for Teams comes in the same three licences as Elevate: Express, Essentials and Pro. Every licence includes unlimited UK calling; Essentials adds free calls to 23 more countries and Pro to 33. Licences are mixed and matched per user, so a receptionist, a field engineer and a sales manager each get what they need.
To call from the Teams mobile app, the Elevate mobile app is installed alongside it and works the same way as on the desktop.
Cloud Phone Systems
Contact Centre Inside Teams.
For customer-facing teams, Intermedia's Contact Centre can be embedded in Teams as well, adding voice, chat and email queues, skills-based routing and agent reporting. It is an extra at additional cost, and we scope it with you case by case.
Let’s Talk.
If your business lives in Microsoft Teams and needs a proper phone system to go with it, we will talk through the plans and how Elevate for Teams would work for your people.
Get in Touch.
