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Solutions Tailored for Doctors Surgeries.

Keep your practice running smoothly with reliable, easy-to-use communication solutions. From call management to secure integrations with your CRM, we provide the tools you need to stay connected and deliver exceptional care to every patient.

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What Our Customers Say About Working With Us.

“Setting up the new phone system has transformed our surgery. F One has been consistently knowledgeable and excellent in their approach. Informing patients of their position in the call queue, along with seamless integration with our EMIS database, has been brilliant!”

Magdalena Nagadowska – Cloister Road Surgery

Calls Linked to Patient Records.

Calls automatically link to patient records in EMIS Web and SystmOne, saving time and reducing admin. Staff can see who’s calling straight away, helping deliver a faster, more personal service for every patient.

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Managing Busy Phone Lines with Callbacks.

When phone lines are busy, patients can stay in a queue or request a callback without losing their place. This reduces frustration for patients and eases pressure on reception teams during peak times.

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Keeping Patients Informed with SmartVoice.

SmartVoice messaging keeps patients engaged while they wait. Share surgery updates, promote clinics, or remind patients about prescriptions using professional, AI generated messages that improve communication and patient experience.

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Let’s Talk.

Share your contact details and one of our team will get in touch to discuss how we can support your surgery with tailored, easy to use communication solutions.

0330 221 1183

Get in Touch.

    Auto attendant example.

    "Hello and welcome to [Veterinary Practice Name], where the wellbeing of your cherished pets is our passion. Please listen closely to the following options as they guide you to the best care for your furry friend."

    Press 1 for appointments and scheduling.
    Press 2 for emergencies and urgent care. Please note that if your pet is experiencing a life-threatening situation, it's crucial to bring them in immediately.
    Press 3 for our pharmacy and prescription refills.
    Press 4 for billing and account inquiries.
    Press 5 to hear our operating hours and location details.
    Press 6 to speak to a member of our team about general inquiries."

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    Out-of-hours message example.

    “Hello, thanks for getting in touch with [Estate Agent Name]. We've wrapped up for the day, but we completely understand that when you're on the hunt for that perfect home, timing is everything.

    We're here to help from Monday to Friday, 9:00am to 6:00pm, and on Saturdays from 10:00am to 4:00pm. If you'd like, please leave us a voicemail. We're committed to returning your call promptly during our operational hours.

    For immediate queries or to take a peek at our listings, our website is available 24/7. We appreciate your trust in [Estate Agent Name]. Your dream home is closer than you think.

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    Marketing on hold example.

    “Thank you for reaching out to [Dental Practice Name]. We're gearing up to brighten your day, and your smile! While you're waiting, let's chat about a few ways we can make that smile of yours even more radiant.

    Ever thought about a brighter smile? Chat with us about our top-notch teeth whitening treatments. You'll see a noticeable difference in just one visit, and our cutting-edge equipment ensures it's both effective and comfy.

    For those looking to elevate their daily routine, we've hand-selected some stellar dental products. Think electric toothbrushes and the latest in oral care – all chosen with you, our valued patient, in mind.

    And if you've been daydreaming of that perfect, magazine-worthy smile, let's talk cosmetic dentistry. From sleek veneers to nearly invisible aligners, our seasoned team is ready to craft a treatment plan that's just right for you.”

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    Comfort message example.

    "Thank you for connecting with [Care Home Name], where every moment is cherished. We understand the importance of your call, and our dedicated team is readying to assist you with the warmth and care you deserve."

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    Welcome message example.

    "Thank you for reaching out to [Club Name] Golf Club, where passion meets precision in every swing. Your call is important to us, and we're dedicated to ensuring you experience the gold standard of service. Please hold for a moment."

    This will close in 0 seconds