Elevate.
Elevate is the cloud phone platform from Intermedia that we install and support. It brings calling, video meetings, team chat and WhatsApp into one app and one business number, so your team works the same way on a desk phone, a computer, a mobile or inside Microsoft Teams, and we look after all of it from here.
Get in touchOne Number, Every Device.
Your desk phone, the desktop app and the mobile app share one business number and one set of features. Calls ring wherever you are, customers only ever see the company number, and every licence includes unlimited UK calling.
- Desk phones and cordless handsets, pre-configured by us, plus apps for Windows, Mac, iPhone and Android on every licence.
- Auto attendant and hunt groups, so callers reach the right team, with opening hours and out of hours routing set once.
- Transfer, hold, park and pickup, hot desking, paging and intercom, and voicemail that arrives as text.
- Call recording and 30 days of archiving on every licence, with longer retention available.
Three Licences, Mixed to Suit.
Licences are mixed and matched per user, so a receptionist, an engineer on the road and a sales manager each get what they need. Most of the system is the same on each, and we help you choose.
- The phone system on its own: one desk phone plus the apps, unlimited UK calling, auto attendant, hunt groups, call recording and voicemail transcription.
- No free international calls, team chat or video meetings.
- Adds team chat, video meetings for 25 and 5 GB of file storage per user.
- AI Call Recap, AI Meeting Recap and the Elevate AI Assistant included.
- Free calls to 23 more countries.
- Adds video meetings for 100, 50 GB of storage per user and up to five devices ringing at once.
- Advanced hunt groups with queues, wallboards and supervisor tools, CRM integrations and web fax.
- Free calls to 33 more countries.
WhatsApp Company Messaging can be added to any licence. Premium rate and high cost numbers are charged separately, and included calling is subject to Intermedia's fair use policy.
Cloud Phone SystemsBuilt Out With the Features That Matter.
Elevate does the everyday well and then goes further. Each of these has its own page.
- Call Queues & Hunt Groups: queue calls when everyone is busy, with wallboards and supervisor tools.
- WhatsApp Company Messaging: customers message your business number and the team answers from a shared inbox.
- AI Call Recap and Sentiment & Topic Analysis: every recorded call transcribed, summarised and scored within minutes.
- Archiving: calls, voicemails, chats and meetings kept and searchable for up to ten years.
- Microsoft Teams: Elevate calling inside Teams, with no Teams Phone licence to buy.
- CRM Integration: who is calling on screen before you answer, and click to dial from the record.
- Live View: our own live call wallboard for any screen in the office.
Installed and Supported by F One.
We design Elevate around how your calls work today, supply and configure the handsets, set up the groups, menus and opening hours, and show your team how it works. Handsets, licences, integrations and support come on one F One invoice, and when something needs sorting there is one number to ring and nobody to pass it to.
Behind us is Intermedia, the company that builds Elevate and sells it through local partners like us.
Our Intermedia PartnershipLet’s Talk.
We look at how your calls work today, show you the system running, and give you the design and the price before anything is ordered.
Get in Touch.
