I am absolutely delighted to share our latest video case study with you, which showcases the transformative impact of implementing NEC’s Univerge Blue Engage platform into Zero Waste Group.
As the Co-Founder and Solutions Director here at F One, I have had the distinct pleasure of forming a strong professional bond with Michael Miller, the Managing Director of Zero Waste Group. Our collaboration has flourished over time as we’ve been able to foster an incredible working relationship, built on a foundation of trust, open communication, and shared values.
From the very beginning, Michael and I have focused on understanding each other’s business goals and objectives, ensuring that our partnership remains aligned with the evolving needs of both F One and Zero Waste Group. This mutual understanding has allowed us to develop tailored solutions that not only address the unique challenges faced by Zero Waste Group but also contribute to their ongoing success.
Zero Waste Group: An Emerging Business Success Story
Zero Waste Group, established in 2016, has experienced tremendous growth due to its tactical investment in Google AdWords. The company, which focuses on ethical waste removal and house clearance services, is committed to sustainability and ethical practices. Their goal is to divert as much waste as possible from landfills by repurposing, recycling, and donating items from house clearances and waste removal jobs. Zero Waste Group also has a strong social focus, working with charities and non-profit organizations to donate usable items to those in need.
As the company expanded to 30 employees with aspirations to reach 100 by the end of the year, they needed a comprehensive contact centre solution to manage advanced call routing and ensure that every missed call was logged.
A Dependable Partner for Growth
From the inception of Zero Waste Group, we at F One have provided cloud telephony with a straightforward NEC Univerge Blue solution. As their demands evolved, we closely evaluated their needs and selected Univerge Blue’s Engage platform, which offered the advanced call handling and routing capabilities they sought.
In collaboration with NEC, we developed a custom missed call facility to optimize the effectiveness of Zero Waste Group’s digital marketing campaign. Our innovative system maintains the customer’s position in the queue, guaranteeing a prompt and automatic call-back that minimizes lost business opportunities.
Thanks to the Univerge Blue Engage platform, Zero Waste Group has also benefited from remote work capabilities. The platform’s softphone and mobile app features enable employees to work from home seamlessly, ensuring business continuity and flexibility. The shift to remote work has led to increased employee satisfaction, better work-life balance, and reduced transportation costs. Moreover, it has granted Zero Waste Group access to a larger talent pool as they are no longer limited to hiring staff within a specific geographic location, allowing them to maintain high customer service standards and cultivate a more versatile and resilient team.
Michael Miller, Group Managing Director of Zero Waste Group, has expressed his satisfaction with our commitment to understanding and supporting their business strategy. The custom missed call service, in particular, has been crucial to their growth plan. He stated, “F One has been instrumental in our growth and success, continually adapting and innovating to meet our ever-changing needs. The tailored missed call service built for us not only enhanced our client experience but also contributed significantly to our bottom line. We are delighted to be working with a company that fully understands and supports our vision.”
I am honoured to have played a part in Zero Waste Group’s ongoing success. By implementing NEC’s Univerge Blue Engage platform and customizing it to fit their specific needs, we have helped them capture every inbound call and fuel their ambitious growth objectives.
If you would like more information on how our solutions could benefit your business, please feel free to reach out!
Adam Monaghan, Co-Founder & Solutions Director